Privacy Policy

Last Updated: May 16, 2026

AnswerEveryone is a service of Agenteer LLC. This Privacy Policy explains how AnswerEveryone ("AnswerEveryone," "we," "us," or "our") collects, uses, and discloses personal information when you access or use our websites, AI receptionist services, voice, SMS, email, web chat, booking, CRM, dashboard, onboarding, setup, training, and related services that link to or reference this Privacy Policy (collectively, the "Services").

1. How This Policy Works

This Privacy Policy primarily describes how we handle personal information in our own direct relationships, including website visitors, prospects, customers, account users, and people who contact us directly.

When a customer uses the Services to answer calls, qualify leads, book appointments, send messages, run campaigns, manage contacts, or otherwise interact with that customer's own leads, customers, patients, clients, or other contacts, we may process personal information on behalf of that customer and under that customer's instructions unless we expressly disclose a different role for a specific feature, service, or use case. In those situations, the customer is responsible for its own privacy notices, legal basis, consents, call-recording notices, contact sourcing, communication rules, business purpose, and privacy-rights handling unless a separate written agreement says otherwise. This Privacy Policy does not replace the customer's own privacy notice.

2. Information We Collect

Depending on the context, we may collect or process the following categories of personal information:

Contact information: name, company, job title, email address, phone number, mailing address, and information you submit through forms, demos, emails, calls, chats, scheduling flows, or other communications with us.

Account and service data: account identifiers, plan details, setup information, business profile details, knowledge base content, FAQs, services, pricing, availability, scripts, prompts, custom responses, configuration choices, dashboard settings, and onboarding information.

Data processed on behalf of customers: contact lists, caller or lead details, messages, recordings, transcripts, summaries, sentiment and intent data, appointment information, calendar data, CRM or pipeline records, opportunity records, notes, tags, custom fields, workflow data, and related metadata that customers choose to submit to or generate through the Services.

Messaging and consent data: where applicable, phone numbers, email addresses, opt-in and opt-out status, HELP/STOP requests, message delivery metadata, suppression records, and related SMS, email, or communication consent records under our control.

Payment and transaction data: plan, subscription, setup, usage, wallet, billing, invoice, transaction, tax, and payment-status records received from payment and billing providers.

Usage and technical data: IP address, device and browser information, pages viewed, referrers, request logs, approximate location derived from IP address, dashboard usage, and similar technical information.

Cookies and similar technologies: cookies, pixels, browser storage, analytics tools, and similar technologies used to operate the website and Services, understand usage, remember settings, and support security.

3. How We Use Personal Information

We may use personal information to:

Provide, operate, secure, maintain, support, troubleshoot, and improve the Services.

Answer calls, process messages, qualify leads, book appointments, create or update CRM records, generate transcripts and summaries, and deliver dashboard or notification functionality.

Configure, train, tune, and support the Services using customer-provided business information, prompts, scripts, FAQs, services, pricing, availability, and related configuration data.

Manage accounts, onboarding, setup, subscriptions, payments, wallets, usage charges, contracts, invoices, taxes, and customer relationships.

Send operational, administrative, transactional, service-related, customer-care, and support communications.

Send marketing communications where permitted by law and subject to opt-out choices.

Honor opt-out and communication preferences where applicable.

Detect, prevent, investigate, and respond to fraud, abuse, security issues, unlawful activity, and carrier, provider, or platform compliance concerns.

Enforce our agreements, platform restrictions, and acceptable-use rules.

Comply with legal, regulatory, accounting, tax, contractual, carrier, provider, and platform requirements that apply to us or to the Services.

For information processed on behalf of customers, we use personal information only to provide, secure, maintain, support, troubleshoot, enforce, and improve the Services, follow the customer's instructions, satisfy carrier or provider requirements, and comply with law.

4. How We Disclose Personal Information

We do not sell personal information. We do not share personal information for cross-context behavioral advertising, as that term is defined under applicable law.

We may disclose personal information to:

Service providers, vendors, platforms, and subprocessors that help us host, operate, secure, support, bill for, and improve the Services, including providers for telephony, SMS, email, hosting, payments, analytics, CRM, calendar, automation, AI, and customer support.

Our customers, customer-directed integrations, and other parties our customers instruct us to use when information is processed through the Services on their behalf.

Professional advisers and transaction counterparties such as auditors, lawyers, insurers, financing sources, or buyers in connection with our business operations.

Legal, compliance, carrier, provider, platform, and safety recipients when we believe disclosure is necessary or appropriate to comply with law, legal process, provider requirements, or to protect rights, safety, property, or security.

5. Mobile Information and SMS Data Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to personalize your experience, understand how our website is used, operate the Services, maintain sessions, remember settings, support security, and improve marketing performance. You can control cookies through your browser settings. Some features may not work correctly if cookies are disabled.

7. Recordings, AI Features, and Sensitive Information

The Services may process call audio, voicemail, recordings, transcripts, summaries, messages, chat content, and related metadata to provide requested functionality such as speech recognition, voice synthesis, routing, scheduling, lead qualification, automation, analytics, quality review, and customer support.

Unless we expressly disclose otherwise for a specific feature or agree otherwise in writing, we do not use information processed on behalf of customers to create or store voiceprints or other biometric identifiers for identifying or authenticating individuals.

Healthcare use cases that involve protected health information require our express approval for the specific use case in a signed writing and any required Business Associate Agreement or other contract before PHI may be submitted to or processed through the Services.

Payment information may be submitted through checkout, billing, payment-link, wallet, over-the-phone payment, or other payment workflows we make available or approve for that purpose. Do not submit full payment card data through general Service features unless that feature or workflow is expressly configured for payment collection.

Unless the required arrangement or approved workflow is fully in place, do not submit protected health information, voice-biometric identification or authentication data, information subject to 42 C.F.R. Part 2, or similarly restricted data to the Services.

8. Data Retention

We retain personal information for different periods depending on the type of data, the purpose for which we use it, customer instructions, contractual commitments, provider requirements, and legal obligations. Our general approach is:

Website, sales, contact, and marketing records: retained as long as needed to respond, communicate, manage the relationship, or honor opt-out and suppression choices.

Billing, contract, transaction, wallet, and usage records: retained as needed for tax, accounting, audit, insurance, dispute, payment, and legal purposes.

Account, setup, dashboard, and configuration data: retained while the account or service relationship is active and for a reasonable period afterward for security, support, dispute resolution, fraud prevention, legal compliance, and standard backup restoration.

Data processed on behalf of customers: retained according to the applicable customer agreement, customer instructions where applicable, service settings, and standard operational deletion cycles, subject to legal holds, disputes, security needs, fraud prevention, provider requirements, and backup restoration.

Suppression, unsubscribe, opt-out, complaint, and compliance records: retained as long as reasonably necessary to honor preferences, prevent prohibited contact, and defend against claims.

9. Your Choices

You can opt out of SMS messages by replying STOP to a message from the applicable program. Reply HELP for help.

You can unsubscribe from marketing emails by clicking the unsubscribe link in the email. You may still receive non-promotional operational communications.

You can control cookies and similar technologies through your browser settings.

You may contact us to request access to, correction of, or deletion of personal information that we control in a direct relationship with you, subject to applicable law and exceptions. If your information was processed through the Services on behalf of one of our customers, you should contact that customer first because the customer controls the communication program and related privacy obligations unless a separate written agreement says otherwise.

If you no longer want to receive AI-assisted calls, messages, or similar communications sent through the Services on behalf of a customer, you should use any opt-out mechanism provided in the communication or contact the relevant customer directly. We may process and retain opt-out or suppression information as needed to comply with law, enforce our agreements, protect the Services, or maintain compliance records relating to use of the Services.

10. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is fully secure, so we cannot guarantee absolute security.

11. Children's Privacy

Our direct services are not intended for children under 13, and we do not knowingly collect personal information directly from children under 13. If a customer uses the Services in a use case involving minors, that customer is responsible for the rights, notices, consents, and other legal requirements for that use case.

12. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted with a new Last Updated date.

13. Contact Us

If you have questions about this Privacy Policy, contact: [email protected].