Terms of Service

Last Updated: May 16, 2026

These Terms of Service (“Terms”) govern your access to and use of AnswerEveryone, a service of Agenteer LLC (“AnswerEveryone,” “we,” “us,” or “our”), including our website, AI receptionist services, voice, SMS, email, web chat, booking, CRM, dashboard, onboarding, setup, training, and related services that link to or reference these Terms (collectively, the “Services”). By accessing or using the Services, creating an account, starting a trial, purchasing a plan, or opting into our communications, you agree to these Terms and our Privacy Policy.

1. SMS and Messaging Terms

This section applies only when AnswerEveryone or an AnswerEveryone-operated service sends text messages to you directly.

AnswerEveryone may send SMS and email messages to users who opt in. Messages may include promotional offers, service updates, appointment confirmations, appointment reminders, customer-care messages, booking messages, missed-call follow-ups, support follow-ups, and other messages related to your interactions with the Services. Message frequency may vary.

By providing your phone number and opting in, you authorize AnswerEveryone to send text messages to your mobile number. Consent is not a condition of purchase.

You can opt out of an SMS program at any time by replying STOP to a message from that program. After you send STOP, we may send a confirmation message and will process the opt-out for the applicable program and phone number, except for messages permitted by law or sent under a separate opt-in.

If you want to rejoin after opting out, you can opt in again using the same method you used to enroll originally.

If you are experiencing issues with the messaging program, reply HELP for more assistance or contact [email protected].

Message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies based on your service usage and appointment schedule. For questions about your text plan or data plan, contact your wireless provider.

Carriers are not liable for delayed or undelivered messages.

Your use of the messaging program is also governed by our Privacy Policy: https://answereveryone.com/privacy

2. Who These Terms Apply To

These Terms apply to customers and account users who buy, trial, configure, access, or use the Services. If you use or accept the Services on behalf of a business or other organization, you represent that you have authority to bind that organization to these Terms.

You may use the Services only if you are legally able to enter into a binding agreement with us. To create an account, purchase a Service, or otherwise enter into a direct service relationship with AnswerEveryone as an individual, you must be at least 18 years old or the age of majority where you live, whichever is higher.

People who interact with calls, messages, booking flows, forms, chat widgets, or other customer-configured uses of the Services are not parties to these Terms solely because they interact with a customer-configured use of the Services.

3. Service Scope

AnswerEveryone provides AI-assisted receptionist, lead qualification, booking, communications, automation, dashboard, onboarding, setup, training, and related services for small businesses and other organizations. Features may vary by plan, customer configuration, provider availability, eligibility, registration status, compliance requirements, and any checkout terms, order form, statement of work, or written agreement that applies to your account.

Some features, including SMS sending, outbound voice, email, web chat, healthcare workflows, HIPAA-supported workflows where separately approved in signed terms, custom integrations, mobile app access, multi-location features, and outbound campaigns, may require additional setup, registration, approval, consent, documentation, eligibility review, usage charges, or separate written terms.

4. Accounts, Setup, and Customer Information

Some Services require an account, dashboard, connected phone number, CRM, calendar, payment method, or third-party platform access. You are responsible for maintaining the confidentiality of your credentials and for activity under your account.

You are responsible for the accuracy and legality of business information, FAQs, services, pricing, availability, offers, scripts, prompts, calendars, routing rules, contact lists, CRM records, disclosures, and other materials or settings you provide or approve for use with the Services.

We may rely on instructions from account owners, administrators, and authorized users for configuration, support, integrations, retention settings, and operational decisions unless we have clear reason to believe those instructions are unauthorized.

5. Fees, Trial, Usage, Wallet, and Taxes

If you purchase paid Services from us, you agree to pay the applicable plan fees, setup fees, usage charges, pass-through provider charges, wallet charges, add-on charges, and taxes. Pricing, trial terms, setup fees, usage rates, included features, billing timing, cancellation rights, and plan-specific terms may be described on the site, in checkout, in your dashboard, in an order form, or in another written agreement.

If a free trial is offered, trial eligibility, duration, plan-fee timing, cancellation timing, payment-method requirements, usage charges, wallet charges, and add-ons are governed by the applicable checkout flow or written terms. Unless the checkout flow or written terms say otherwise, communications usage, including calls, SMS/MMS, AI voice minutes, and email sends, may be billed separately from plan fees and may draw from a prepaid wallet or other payment method on file.

You are responsible for keeping any required wallet, payment method, or billing account funded and current. We may suspend, limit, or interrupt paid or usage-based features if payment fails, required wallet balance is unavailable, provider charges cannot be processed, or required registrations or approvals are missing.

Unless separate written terms say otherwise, cancellations apply on a forward-looking basis, and fees already paid are non-refundable except as required by law.

6. Customer Content and License to Operate the Services

As between you and us, you retain your rights in the data, content, prompts, recordings, transcripts, messages, scheduling information, contact records, CRM records, configuration materials, and other materials you or your authorized users submit to the Services, as well as outputs generated for you through your use of the Services (“Customer Content”).

You grant us and our service providers a non-exclusive, worldwide, royalty-free right to host, store, transmit, access, use, modify, and otherwise process Customer Content only as needed to provide, secure, maintain, support, troubleshoot, improve, comply with law or provider requirements, and enforce the Services and these Terms, and as otherwise instructed by you through the Services or in writing.

We may generate and use deidentified or aggregated usage information that does not identify you, your business, or any individual person.

We retain all rights in the Services and in the software, models, interfaces, documentation, templates, prompt frameworks, system prompts, other prompts we create, service architecture, site content, and improvements we provide or make available as part of the Services. Unless a separate written agreement says otherwise, this also includes general templates, default configurations, service improvements, and other materials or deliverables that are not specific to your Customer Content.

If you provide us with feedback, suggestions, ideas, or recommendations about the Services, you grant us a worldwide, perpetual, irrevocable, royalty-free right to use, disclose, and incorporate that feedback without restriction.

7. Restricted Data, PHI, and HIPAA

You must not submit or require the Services to process protected health information, voice-biometric identification or authentication data, information subject to 42 C.F.R. Part 2, or other similarly restricted data unless we have expressly approved the specific use case in a signed writing and any required addendum or other contract is fully executed.

You may pay us through checkout, billing, payment-link, wallet, over-the-phone payment, or other payment workflows we make available or approve for that purpose. You must not submit full payment card data through general Service features unless that feature or workflow is expressly configured for payment collection.

Healthcare use cases that involve protected health information require our express approval for the specific use case in a signed writing and any required Business Associate Agreement or other contract before PHI may be submitted to or processed through the Services. Unless that arrangement is fully in place, the Services are not offered as HIPAA-compliant services and you must not use them with protected health information.

8. Your Responsibilities

You may use the Services only in compliance with these Terms and applicable law. If you operate or direct the Services for your business, organization, or project, you are responsible for: the accuracy, legality, and means of acquisition of your Customer Content; obtaining all rights, permissions, authorizations, and consents needed for us and our providers to process those inputs; reviewing and approving your scripts, prompts, routing logic, booking rules, offers, disclosures, configurations, and outputs before and during use; your systems, integrations, phone numbers, calendars, CRM records, domains, and other third-party services under your control; and determining whether and how you may lawfully use the Services for your industry, end users, jurisdictions, and use cases. We do not provide legal advice.

9. Communications, Recordings, AI, and Outbound Consent

You are responsible for any campaign, communications program, or other use of the Services that you configure, launch, direct, approve, or use through the Services. This includes responsibility for required consent, opt-in, opt-out, and disclosure rules; call recording, monitoring, transcription, and related notice or consent obligations to the extent they depend on your use of the Services, end users, jurisdictions, or use case; lawful sourcing and use of contact data; honoring do-not-call, unsubscribe, and similar suppression requests; and maintaining any records required by law for your use of the Services.

Outbound voice, SMS, email, or other outreach features may be used only for contacts, campaigns, and message types for which you have the rights, permissions, consents, records, and other legal or provider requirements required for your use case. We may restrict contact sources, campaign types, or outreach practices that present legal, carrier, provider, deliverability, abuse, or reputational risk.

AI systems can produce inaccurate, incomplete, or unexpected results. You are responsible for reviewing and validating configurations, scripts, prompts, outputs, summaries, bookings, automations, recommendations, and actions before relying on them, especially in high-stakes situations.

10. Communications Operations and Provider Dependencies

The Services may depend on third-party carriers, telephony providers, SMS providers, email providers, network operators, app platforms, AI providers, CRM, calendar, automation, customer-management providers, payment providers, and other external systems. Delivery, routing, call completion, caller ID presentation, sender reputation, inbox placement, spam filtering, blocking, throughput, availability, registration timing, approvals, and similar outcomes are not guaranteed and may be affected by provider rules, registrations, destination systems, network conditions, wallet balance, or factors outside our control.

You are responsible for obtaining and maintaining any numbers, sender identities, registrations, templates, approvals, disclosures, permissions, contact records, payment methods, wallet balances, or other prerequisites required for your use of the Services unless separate written terms expressly say otherwise.

11. Customer-Directed Third Parties

If you instruct us to connect customer-selected third-party tools such as a CRM, calendar, scheduling provider, telephony provider, email platform, payment provider, or other integration, those tools remain subject to your separate relationship with that provider. You are responsible for any separate provider terms, notices, permissions, settings, and lawful basis required for those customer-directed integrations.

12. Acceptable Use Restrictions

You must not use the Services to: send spam, unlawful robocalls, unlawful prerecorded or artificial voice calls, or unlawful text campaigns; impersonate a person or organization or materially misrepresent caller or sender identity; engage in fraud, phishing, harassment, abuse, or deceptive conduct; use a voice, name, likeness, persona, or similar identity element without the rights needed for that use; attempt to compromise the security or availability of the Services; scrape, crawl, or collect data from the Services through unauthorized automated means; or use the Services to identify or authenticate individuals based on voice or other biometric characteristics unless we expressly agree in writing.

13. Beta, Pilot, and Evaluation Features

Some features may be identified as beta, preview, pilot, evaluation, limited-release, or provider-dependent offerings. Those features may change, be discontinued, or have reduced reliability, and may be subject to additional limits or terms.

14. Suspension and Termination

We may suspend, limit, or terminate access to the Services if we reasonably believe: you have violated these Terms; your use presents legal, regulatory, carrier, provider, platform, payment, security, abuse, or reputational risk; required registrations, approvals, wallet balance, or payment method are missing or unavailable; or suspension is needed to protect the Services, our users, providers, carriers, or third parties.

Upon termination or expiration of the applicable Services, your right to use those Services stops immediately except to the extent we provide a limited post-termination access window in writing. Customer Content will be handled according to the applicable agreement, your instructions where applicable, and our Privacy Policy.

15. Disclaimers

The Services are provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that the Services will be uninterrupted, timely, secure, error-free, or that any call, message, booking, reminder, campaign, output, summary, or automation will produce a particular business result.

16. Limitation of Liability

Nothing in these Terms limits either party’s liability for fraud, willful misconduct, or liabilities that cannot be limited by law.

To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenues, goodwill, data, leads, bookings, sales, or business opportunities, arising out of or relating to the Services or these Terms.

To the maximum extent permitted by law, our total liability for claims arising out of or relating to the Services or these Terms will not exceed the amounts you paid to us for the applicable Services in the 12 months before the event giving rise to the claim.

17. Indemnification

To the maximum extent permitted by law, you agree to defend, indemnify, and hold harmless us and our affiliates, officers, directors, employees, contractors, and agents from and against third-party claims, liabilities, damages, losses, fines, penalties, and expenses, including reasonable attorneys’ fees, arising out of or relating to: your Customer Content; your campaigns, communications programs, contact lists, scripts, prompts, offers, disclosures, or other use of the Services; your violation of these Terms; your violation of applicable law; or your violation of third-party rights.

18. No Third-Party Beneficiaries

These Terms do not confer any rights or remedies on any third party, including any end user, caller, lead, customer, patient, client, or contact of a customer, unless these Terms expressly state otherwise.

19. Changes to the Services or These Terms

We may update the Services and these Terms from time to time. If we make material changes, we will update the Last Updated date above and, when appropriate, provide additional notice. Your continued use of the Services after the updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by law.

20. Governing Law and Dispute Resolution

Unless a separate written agreement states otherwise, and except to the extent applicable consumer law requires otherwise, these Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws rules, except that the Federal Arbitration Act governs the interpretation and enforcement of this dispute resolution section.

Before either party starts arbitration or court proceedings, that party must give the other written notice of the dispute and at least 60 days to try to resolve it informally.

To the fullest extent permitted by law, any dispute, claim, or controversy arising out of or relating to these Terms or the Services will be resolved by final and binding arbitration on an individual basis. The arbitration will be administered by the American Arbitration Association under its applicable rules, including any consumer rules that apply. Unless the parties agree otherwise, the arbitration will be conducted by videoconference, by written submissions, or in another remote manner permitted by the applicable rules. If an in-person hearing is required, it will take place in Delaware unless the applicable rules or law require a different location. Filing, administrative, and arbitrator fees will be allocated under the applicable AAA rules and governing law. The arbitrator may award the same relief that a court could award on an individual claim.

This arbitration requirement does not prevent either party from: bringing an individual claim in small claims court, if the claim qualifies; seeking injunctive or equitable relief in court for actual or threatened misuse of the Services, unauthorized access, breach of confidentiality, or infringement or misappropriation of intellectual property rights; or asking a court of competent jurisdiction to compel arbitration, stay a proceeding pending arbitration, or confirm, modify, or enforce an arbitration award.

To the fullest extent permitted by law, disputes must be brought only on an individual basis and not as a plaintiff or class member in any purported class, collective, representative, coordinated, or private-attorney-general proceeding. The arbitrator may not consolidate more than one person’s claims and may not otherwise preside over any form of representative or class proceeding.

If 25 or more similar arbitration demands are asserted against us by the same or coordinated counsel, or otherwise in coordination, within any 90-day period, the parties agree that the AAA may administer those demands in a coordinated or batched process consistent with its rules and applicable law. Nothing in this paragraph authorizes class arbitration, representative arbitration, or relief on behalf of anyone other than the individual party to the dispute.

If any part of this dispute resolution section is held unenforceable, the remainder will remain enforceable to the fullest extent permitted by law. If the class, collective, representative, coordinated, or private-attorney-general waiver is held unenforceable for a particular claim or request for relief, then only that non-severable claim or request for relief will proceed in a court of competent jurisdiction and not in arbitration, after any arbitrable claims or issues have been resolved in arbitration to the fullest extent permitted by law.

If a dispute proceeds in court instead of arbitration, to the fullest extent permitted by law, the state and federal courts located in Delaware will have exclusive jurisdiction, and each party waives any right to a jury trial.

21. General Terms

If any provision of these Terms is held unenforceable, the remaining provisions will remain in effect. Our failure to enforce any provision of these Terms is not a waiver of our right to do so later. You may not assign or transfer these Terms without our prior written consent, except to the extent a separate written agreement with us allows otherwise. We may assign these Terms in connection with a reorganization, financing, merger, sale of assets, or similar transaction. We are not liable for delay or failure to perform caused by events beyond our reasonable control, including failures of third-party providers, carriers, utilities, labor disputes, natural disasters, acts of government, or internet outages. Sections that by their nature should survive termination will survive, including ownership, fees, disclaimers, limitation of liability, indemnification, no third-party beneficiaries, governing law and dispute resolution, and these general terms.

22. Contact

If you have questions about these Terms, contact: [email protected].